At GoGirl Network, we sell sanitary napkin kits directly to our members. We are committed to fair and transparent refund practices. Please read this policy carefully before making a purchase.
✅ Kit Price: ₹444 (12 packets × ₹32 = ₹384 + ₹60 courier) | Payment via: UPI or Razorpay
| Situation | Refund? | Timeline |
|---|---|---|
| Kit not dispatched within 7 business days of payment | ✅ Full Refund | Within 5–7 business days |
| Wrong product received / damaged in transit | ✅ Full Refund or Replacement | Within 5–7 business days |
| Duplicate / accidental payment charged twice | ✅ Full Refund of duplicate | Within 3–5 business days |
| Kit already dispatched and delivered in good condition | ❌ Not eligible | — |
| Change of mind after dispatch | ❌ Not eligible | — |
| Opened / used sanitary napkin packets | ❌ Not eligible (hygiene) | — |
⚠️ Hygiene products (sanitary napkins) cannot be returned or exchanged once the packaging is opened, as per standard health & safety regulations.
Contact us within 48 hours of receiving the kit (or within 7 days if kit not received). Email or WhatsApp us with your complaint.
Share your Razorpay Payment ID (starts with pay_) or UPI Transaction ID, your registered phone number, and a brief description of the issue.
For damaged/wrong products: attach a photo or video of the package received.
Our team will review and respond within 2 business days. Approved refunds are processed to your original payment method.
Orders can be cancelled before dispatch for a full refund. Once the kit has been dispatched (tracking ID shared), cancellation is not possible.
To cancel before dispatch, contact us immediately via WhatsApp at +91 86000 00024 with your payment ID and registered phone number.
If you are not satisfied with our resolution, you may raise a dispute through:
GoGirl Network — Refund Support
Email: dyogesh46@gmail.com
WhatsApp: +91 86000 00024
Business Hours: Monday–Saturday, 10 AM – 6 PM IST
Subject line: "Refund Request — [Payment ID] — [Your Phone]"